Associate Solution Consultant

EverbridgeSaaS critical communications

This is a remote, home-based role open to candidates anywhere in the UK.Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: At least three years of experience in a customer-facing support or consulting role
Required Skills: Project ManagementSalesforceMicrosoft OfficeNetworking

Have at least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.
Demonstrate project management and organizational skills.
Manage competing priorities and remain effective in a fast-paced environment.
Have working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
Be able to coordinate internal teams and resources to solve complex customer support or implementation challenges.
Demonstrate verbal, written, and interpersonal communication skills.
Have critical-thinking, analytical, and problem-solving abilities.
Have time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications.
Hold a bachelor’s degree in Business, Computer Science, or a related field, or have equivalent relevant experience.
Consulting experience with emergency preparedness, crisis management, or business continuity practices is a plus.
Experience with government organizations or large enterprises is a plus.
Experience delivering customer training or managing complex software implementations is a plus.

Lead customer engagement throughout deployment, solution adoption, and ongoing operations.
Establish and maintain a governance model with each client.
Facilitate stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.
Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.
Create and deliver product education and awareness programs, including customer training sessions.
Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.
Document, prioritize, and escalate critical issues when required.
Share customer insights and feedback with Account Management, Product Management, and Engineering.
Identify opportunities to improve adoption, strengthen customer relationships, and increase platform value.

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