Senior Implementation Consultant
New
R
RithumE-commerce SaaS
Spain - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in both written and spoken English
- Experience
- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
- Required Skills
- Microsoft ExcelRESTful APIsJSON
Requirements
- Have 3+ years of experience in a client-facing technical SaaS role focused on enterprise onboarding or solution engineering.
- Be fluent in written and spoken English.
- Have deep experience with product data feed formats: XML, TXT, CSV, and JSON.
- Have experience with FTP protocols.
- Demonstrate advanced expertise in REST and SOAP API integrations and troubleshooting.
- Have strong working knowledge of Excel and HTML.
- Be able to manage multiple complex client projects simultaneously.
- Have experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity.
- Be able to document processes and create technical enablement materials.
- A bachelor's degree in computer science, Information Technology, or a related field is preferred.
- Project management experience or certification, such as PMP or Agile, is preferred.
- Experience with enterprise clients, e-commerce, or online technical training content is preferred.
Responsibilities
- Lead technical discovery and solution design during late-stage sales engagements for strategic clients.
- Develop complex implementation plans and coordinate handoffs to delivery and support teams.
- Own technical implementation and optimization of high-impact client projects.
- Serve as the primary technical contact for advanced software, product data feed, API integration, and FTP issues.
- Provide platform training and consultation to client stakeholders.
- Partner with Sales, Product, Engineering, and Client Success to address client needs and technical challenges.
- Mentor junior Client Success Engineers and support technical knowledge sharing.
- Develop technical enablement resources, including webinars, videos, and documentation.
- Use AI for recurring deliverables and share effective prompts and workflows with the team.
- Represent client needs in product feedback loops and take ownership of high-risk client situations.
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