Cyber Claims Specialist - Cyber Insurance
C
ConvergeCyber insurance
This is a fully remote position open to candidates anywhere in the U.S.Full-TimeJunior
Salary$85,000 to $135,000 annually (commensurate with experience and location). This role may be eligible for annual performance bonuses and equity participation.
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Job Details
- Experience
- 1-5 years of similar or related work experience.
- Required Skills
- Project ManagementAnalytical SkillsCustomer serviceNegotiation
Requirements
- Have a bachelor's degree or equivalent.
- Have 1-5 years of similar or related work experience.
- Demonstrate a high degree of responsiveness and commitment to customer service.
- Use sound judgment and remain composed in a crisis.
- Write clearly and professionally, including coverage letters and customer correspondence.
- Communicate effectively and professionally with customers and colleagues by phone or video.
- Be willing to obtain required adjuster licenses.
- Demonstrate analytical, negotiation, and influencing skills.
- Bring strong task and project management skills and a goal-oriented mindset.
- Be dependable, self-directed, quick to learn, and receptive to feedback.
- Be willing to travel up to 10%.
Responsibilities
- Handle a growing portfolio of predominantly primary first-party cyber claims, supporting end-to-end adjudication with increasing independence.
- Complete structured onboarding and progress from supervised to independent file handling.
- Analyze coverage issues and draft coverage letters and other correspondence.
- Build working fluency in primary and excess insurance claim environments.
- Partner with customers and brokers to reach claim outcomes.
- Coordinate with external counsel and specialized vendors, including forensic and incident response firms.
- Work with Operations to support efficient claim administration and accurate data.
- Contribute to claims portfolio analysis and identify and explain claim trends.
- Provide claims input on policy wordings and tailored client solutions.
- Share claims insights with Actuarial, Finance, and Risk Management colleagues.
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