Cyber Claims Specialist - Cyber Insurance
J
JobgetherCyber insurance
Fully remote opportunity open to candidates located anywhere in the United States.Full-TimeJunior
SalaryAnnual salary: $85,000–$135,000 USD, depending on experience and location. Potential eligibility for annual performance bonuses and equity participation.
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Job Details
- Experience
- Approximately 1–5 years of relevant professional experience in claims, insurance, legal services, or a related field.
- Required Skills
- NegotiationWritten communicationVerbal communication
Requirements
- Bachelor's degree or equivalent; a bachelor's degree is the preferred formal qualification.
- Approximately 1–5 years of relevant professional experience in claims, insurance, legal services, or a related field.
- Strong customer-service commitment and professionalism when supporting customers during stressful cyber incidents.
- Excellent written communication, including the ability to draft clear, precise, well-supported coverage letters and formal correspondence.
- Strong verbal and interpersonal skills for communicating by phone or video, including in challenging situations.
- Analytical judgment to evaluate coverage issues, assess information, and make well-reasoned decisions.
- Negotiation, influencing, organization, and task-management skills, including the ability to manage priorities and meet deadlines.
- Composure under pressure, dependability, integrity, accountability, and ownership of work.
- Proactive, self-directed approach to learning, feedback, and adapting to a fast-paced environment.
- Ability to work effectively in a fully remote setting while maintaining focus, productivity, collaboration, and consistent communication.
- Willingness to obtain the required insurance adjuster licenses.
- Preferred: claims-handling experience or familiarity with insurance products and claims processes; legal background, including a J.D. or paralegal experience; technical familiarity with cybersecurity, incident response, or digital forensics; project-management capabilities.
- Willingness to travel up to approximately 10% for business needs, industry events, and client or professional engagements.
Responsibilities
- Manage a portfolio of primarily first-party cyber insurance claims from first notice of loss through resolution.
- Analyze policy coverage and claim circumstances, and prepare coverage letters and customer correspondence.
- Develop knowledge of primary and excess insurance claims and their coverage considerations.
- Work with policyholders and brokers to understand claim needs, communicate decisions, and support timely outcomes.
- Coordinate with external legal counsel and specialist providers, including digital forensics and incident response firms.
- Collaborate with Operations colleagues to maintain claims administration, accurate records, and reliable claims data.
- Analyze claims portfolio performance and communicate trends to inform business decisions.
- Provide claims input on policy wording and tailored client solutions.
- Share claims insights with Actuarial, Finance, Risk Management, Underwriting, and Product teams.
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