Utility Credit Analyst
J
JobgetherUtility billing
Based in India, US business hours or a split US/India scheduleFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelReporting
Requirements
- Experience in credit balance management, accounts receivable, utility billing, invoice processing, financial operations, customer service, or a related administrative or analytical role is beneficial.
- Strong analytical and problem-solving abilities to investigate discrepancies, review invoice information, and identify next steps.
- Proficiency in Microsoft Excel and confidence working with spreadsheets, tracking tools, reporting data, and operational records.
- Maintain accuracy when handling financial information, tracking requests, and documenting communications.
- Communicate professionally with utility suppliers, clients, and internal stakeholders.
- Take responsibility for assigned tasks, initiate follow-ups independently, and drive requests through to resolution.
- Manage multiple requests, prioritize deadlines, monitor aging items, and maintain consistent follow-up in a high-volume environment.
- Maintain clear records and follow operational procedures, service standards, and documentation requirements.
- Work autonomously while contributing to a team and coordinating with internal and external stakeholders.
- Be willing to learn utility billing processes, invoice management practices, dispute management systems, and related software applications.
- Be willing to work US business hours or a split US/India schedule, depending on operational and client requirements.
Responsibilities
- Research utility invoices, identify outstanding credit balances, and initiate refund or transfer requests with utility suppliers.
- Manage credit balance requests from initiation through resolution, following up to meet the target resolution timeframe of 60 days.
- Coordinate with utility suppliers and internal stakeholders to investigate balances, resolve discrepancies, and facilitate credit transfers or refunds.
- Maintain accurate records of requests, communications, follow-ups, and resolutions in Excel spreadsheets and the dispute management system.
- Monitor request status and aging, provide daily updates, and identify items requiring additional attention.
- Respond to emails and requests within 48 hours and conduct weekly or biweekly follow-ups according to account requirements.
- Support reporting, special projects, and analytical tasks to improve operational visibility and service delivery.
- Assist with unbilled active sites and other managed services activities, and provide backup support to colleagues.
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