Analista de Suporte e Dados

JobgetherIT support, data analytics

Based in Brazil; work from anywhere in BrazilFull-Time

SalaryR$ 895 through the iFood Benefícios card

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Job Details

Required Skills: SQLData AnalysisMicrosoft Power BIMicrosoft ExcelTechnical support

Diagnose, investigate, and resolve technical issues involving software systems and digital platforms.
Use Excel and SQL to extract, process, combine, and validate datasets.
Create and maintain reports and dashboards using Power BI or similar business intelligence tools.
Use support ticketing systems to classify and prioritize requests, follow up, and monitor SLAs.
Validate data, identify inconsistencies, investigate discrepancies, and maintain accurate operational records.
Interpret data, recognize patterns, and identify causes of technical issues.
Explain technical information clearly to different stakeholders, including non-technical colleagues.
Manage multiple requests, organize workloads, and meet deadlines.

Handle and resolve medium- and high-complexity support tickets related to customer incentive platforms.
Register, categorize, prioritize, and monitor support requests, follow-ups, and SLA compliance.
Extract, process, combine, and analyze data to support operations, campaign calculations, and performance assessments.
Create, update, and maintain reports and dashboards using Excel and Power BI.
Verify data integrity, investigate discrepancies, and coordinate corrections.
Collaborate with Campaigns and Mechanics teams to review calculations and validate campaign outcomes.
Document support procedures and recurring solutions in a technical knowledge base.
Identify recurring support issues and recommend improvements to systems, workflows, and support processes.

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