AI Operations Specialist

JobgetherUtility technology

Based in the United StatesFull-TimeMiddle

Salary75,000 - 85,000 USD per year

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Job Details

Experience: 3+ years of experience in customer support, business analysis, process improvement, technical support, or a related field
Required Skills: SQLBusiness AnalysisRESTful APIsGenerative AIProcess improvementCustomer support

Have 3+ years of experience in customer support, business analysis, process improvement, technical support, or a related field; equivalent education and experience may also be considered.
Demonstrate analytical and investigative capabilities, including identifying problems, understanding customer needs, analyzing data, and recommending practical solutions.
Have experience evaluating business processes and driving improvements from discovery through implementation.
Have experience using generative AI and AI-assisted tools, with an understanding of their practical applications and limitations.
Demonstrate technical aptitude and the ability to learn AI platforms, enterprise applications, automation tools, and emerging technologies.
Be able to work independently, manage priorities, and collaborate with Support, Product, R&D, and other cross-functional teams.
Have strong written and verbal communication, organizational, and project-management skills.
Be willing and able to travel internationally approximately 25% as required.
Experience implementing or supporting AI agents, chatbots, copilots, automation, or other AI-powered solutions is highly desirable.
Familiarity with prompt design, AI workflows, knowledge grounding, AI testing, and evaluation is an advantage.
Experience analyzing support data, customer feedback, operational metrics, or service trends is preferred.
Familiarity with APIs, SQL, integrations, scripting, or other technical concepts is beneficial.

Evaluate customer-support processes, identify pain points, and recommend improvements.
Gather and analyze feedback from customers, support teams, leadership, and cross-functional stakeholders.
Analyze ticket trends, customer interactions, recurring issues, and operational metrics.
Identify and prioritize opportunities for AI, automation, and emerging technologies.
Design, configure, test, deploy, and improve AI tools used by employees and customers.
Monitor AI performance, accuracy, adoption, customer feedback, and business impact.
Develop prompts, workflows, knowledge sources, test scenarios, documentation, and operating standards.
Coordinate AI and support improvement initiatives from discovery through implementation, adoption, and measurement.
Partner with Product and R&D to prepare and document AI capabilities for customer rollout.
Develop training materials, troubleshooting procedures, knowledge articles, and best practices.

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