IT Product Manager

JobgetherIT product management

US remote position; based in the United States, Standard working hours aligned with the Central Time zoneFull-TimeManager

Salary100,000 - 125,000 USD per year

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Job Details

Languages: Fluency in written and spoken English.
Experience: At least 5 years of product management experience within technical and professional customer service environments.
Required Skills: Product ManagementSalesforceAgile methodologiesStakeholder managementMarket Research

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
At least 5 years of product management experience within technical and professional customer service environments.
Hands-on technical experience working with Salesforce.
Experience engaging strategic partners, developing relationships, and coordinating initiatives across multiple stakeholders.
Proficiency with product management tools and software, including Azure DevOps (ADO).
Experience applying Agile methodologies and working in an Agile environment focused on iterative product development and continuous improvement.
In-depth understanding of technical and professional customer service operations and supporting technology solutions.
Ability to motivate and collaborate with cross-functional teams.
Strong strategic thinking, analytical skills, and sound independent judgment.
Excellent written and verbal communication skills, including presenting complex information clearly to diverse audiences.
Fluency in written and spoken English.
Ability to travel by air and ground as required and comply with applicable driver eligibility requirements.

Research customer needs, market trends, competitive offerings, and industry developments to identify product opportunities.
Collaborate with stakeholders, customers, strategic partners, and technical teams to establish priorities and maintain alignment.
Define and communicate product vision and strategy aligned with organizational goals and business needs.
Own and manage the product roadmap and backlog, prioritizing work by business value and strategic objectives.
Participate in Agile planning and coordinate product development, feature delivery, and launches with cross-functional teams.
Use continuous delivery practices to improve release speed, predictability, and value delivery.
Identify product, technical, and implementation risks and develop mitigation strategies.
Gather and analyze customer feedback to improve product functionality, usability, and customer satisfaction.
Use product management tools and Agile methodologies to track progress, manage priorities, and support iterative development.

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