Director of Business Process Excellence
J
JobgetherBusiness process excellence
Based in the United StatesFull-TimeDirector
SalaryCompetitive base salary of $155,000–$205,000 annually, with a midpoint of $180,000. Performance-based bonus opportunities. Long-term stock options
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Job Details
- Experience
- 8–10+ years of progressive experience in enterprise process engineering, value-stream mapping, operational excellence, management consulting, or a comparable discipline.
- Required Skills
- Data AnalysisCRM
Requirements
- Have 8–10+ years of progressive experience in enterprise process engineering, value-stream mapping, operational excellence, management consulting, or a comparable discipline.
- Have demonstrated success re-architecting complex, cross-functional operations and delivering measurable improvements.
- Hold a Lean Six Sigma Black Belt, Master Black Belt, or equivalent formal continuous-improvement qualification.
- Have experience integrating business processes and operational workflows with major enterprise platforms, particularly CRM and Field Service Management systems.
- Bring systems-thinking capability to understand interconnected workflows and identify root-cause friction across organizational boundaries.
- Combine strategic leadership with hands-on process analysis and design work.
- Have experience influencing and facilitating matrixed teams and challenging senior executives and functional leaders without direct authority.
- Be able to analyze performance metrics, identify bottlenecks, quantify trade-offs, and develop evidence-based recommendations.
- Hold a bachelor’s degree in Engineering, Operations Management, Systems Engineering, or another technical or quantitative discipline.
- An advanced degree or MBA is preferred.
- Experience in clean energy, renewable technology, technical field services, logistics, or other complex operational environments is strongly preferred.
- Experience supporting global operations, regional expansion, or enterprise platform migrations is an advantage.
Responsibilities
- Own enterprise process architecture and standards, and lead the design and optimization of prioritized end-to-end workflows.
- Conduct current-state process discovery to identify handoff friction, delays, rework, bottlenecks, capacity constraints, and root causes.
- Design target operating models, streamlined workflows, and business requirements that reduce complexity and enable automation.
- Re-architect operational value streams across diagnostics, technician dispatch, scheduling, field services, and back-office operations.
- Trace operational processes into lead-to-quote, contracting, pricing, sales, and onboarding workflows to resolve issues at their source.
- Lead process integration initiatives for global platform migrations, technology implementations, system integrations, and regional expansion.
- Develop process mapping methods, workflow notation, documentation templates, and operating procedures.
- Coach cross-functional teams in structured process engineering, Lean methodologies, and continuous improvement practices.
- Analyze value-stream data and bottleneck metrics, and facilitate executive alignment on cross-functional priorities.
- Translate target-state process designs into business and technical requirements for enterprise systems, platform configuration, and implementation.
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