D365 Project Manager, Managed Services
New
J
JobgetherERP consulting
Based in the United StatesFull-TimeManager
SalaryAnnual salary range of $105,000–$160,000. Additional quarterly bonus compensation plan.
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Job Details
- Experience
- 4+ years of direct experience managing software implementation deployments
- Required Skills
- Project ManagementMicrosoft Dynamics
Requirements
- Have 4+ years of direct experience managing software implementation deployments, with ownership of complex projects from initiation through deployment.
- Have experience managing both project-based delivery and ongoing support or managed services, preferably concurrently.
- Have strong knowledge of Microsoft Dynamics 365; Dynamics 365 Finance & Operations or Customer Engagement experience is highly valued.
- Have experience across implementation phases including diagnosis, analysis, design, development, deployment, and operation.
- Demonstrate the ability to manage multiple clients, competing priorities, deadlines, resources, and deliverables.
- Bring business acumen and experience with budgets, forecasts, contracts, estimates, utilization, and scope-change financial implications.
- Have planning, organizational, analytical, problem-solving, verbal, and written communication skills.
- Have stakeholder management skills for communicating progress, priorities, risks, decisions, and vision to business and executive audiences.
- Demonstrate leadership, team-building, motivational, and resource-allocation capabilities.
- Have a bachelor's degree or an equivalent combination of education and professional experience.
- Be able to travel up to 50% of the time.
- Full lifecycle Microsoft Dynamics implementation experience is preferred; ERP implementation leadership in manufacturing is a plus.
- Familiarity with the Microsoft technology ecosystem, industry-standard project management tools, and ITIL-aligned incident, problem, and change management is advantageous.
- PMI certification and Microsoft Dynamics 365 certification are advantageous.
Responsibilities
- Manage concurrent client engagements, owning scope, deliverables, project plans, resources, budgets, communications, risks, issues, and schedules.
- Lead cross-functional teams and coordinate resources across managed services, enhancement projects, and implementation programs.
- Own client relationships and manage satisfaction, accountability, communication, and engagement health.
- Manage Dynamics 365 service queues, including ticket triage, prioritization, assignment, escalation, resolution, and service reviews.
- Monitor service utilization and identify overages, under-consumption, carry-over requirements, and contract changes.
- Identify recurring incidents and chronic issues and convert them into root-cause initiatives, problem records, or enhancement opportunities.
- Coordinate enhancement estimates, scope, schedules, pricing, approvals, development, testing, deployment, documentation, and post-release support.
- Manage Dynamics 365 implementations from diagnosis and analysis through design, development, deployment, go-live, hypercare, and transition to managed services.
- Own integrated project plans, milestones, change control, cutover planning, go/no-go decisions, contingency plans, and executive reporting.
- Coordinate client-side dependencies and ensure completed implementations and enhancements transition into ongoing support with documentation and knowledge transfer.
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