Senior Member Success Manager, Tokenomics, FinOps, ITAM & FOCUS
New
J
JobgetherTechnology communities
US, Managing relationships across time zonesFull-TimeSenior
Salary140,000 - 205,000 USD per year
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Job Details
- Experience
- Seven to ten years of experience in member success, customer success, ecosystem development, strategic account management, or a related field.
- Required Skills
- SalesforceCustomer SuccessHubSpotGoogle Sheets
Requirements
- Have direct experience within the FinOps Foundation or Tokenomics Foundation community, through practitioner membership, working group participation, vendor-side member engagement, or Foundation staff experience.
- Have seven to ten years of experience in member success, customer success, ecosystem development, strategic account management, or a related field.
- Demonstrate success managing a substantial portfolio of high-value or high-volume relationships, developing engagement strategies, improving retention, and influencing cross-organizational initiatives.
- Build credible relationships with practitioners, marketing contacts, technology vendors, cloud providers, enterprise organizations, and senior executives.
- Bring advanced CRM proficiency, preferably with HubSpot, and experience using Salesforce and Google Sheets.
- Have strong data management skills and experience improving CRM records, workflows, reporting, and operational processes.
- Have extensive experience in remote-first organizations, managing relationships across time zones, and collaborating with distributed teams.
- Bring communication, organization, and stakeholder management skills to translate member needs into practical solutions.
- Be proactive and action-oriented, able to work iteratively, follow through on commitments, and remove blockers.
- Be willing to travel approximately 20% of the time for conferences, regional events, executive member meetings, team offsites, and occasional international engagements.
Responsibilities
- Manage member relationships across FinOps, Tokenomics, IT Asset Management (ITAM), and FOCUS, including regular communication and account planning.
- Coordinate daily member operations, including reviewing member details, approving access, routing requests, and maintaining accurate records.
- Develop engagement strategies to increase participation in working groups, events, and collaborative initiatives.
- Partner with membership development teams and leadership on onboarding, renewal, and expansion strategies.
- Help maximize member participation and visibility at Tokenomicon and FinOps X.
- Establish reporting frameworks for member satisfaction, engagement, participation, and retention risks.
- Share member feedback and ecosystem insights with teams responsible for programs, events, education, and community development.
- Maintain member data quality and governance in HubSpot and LFX, improving integrations, reporting, and workflows.
- Lead cross-functional initiatives to address operational challenges and improve collaboration.
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