Dispatch Specialist
New
P
ProofLegal services
Remote - United StatesFull-TimeEntry
SalaryAnticipated compensation range of $41,600–$47,840 paid on an hourly basis, eligible for overtime earnings.
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Job Details
- Experience
- 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
- Required Skills
- Customer serviceNegotiationTime ManagementGoogle Workspace
Requirements
- Have 1–3 years of professional experience in dispatch, logistics, operations, customer service, or a related area.
- Demonstrate strong verbal and written communication skills.
- Be comfortable making outbound phone calls every day.
- Have experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
- Manage multiple priorities under tight deadlines with excellent time management and organizational skills.
- Be comfortable working in a fast-paced environment with frequent change.
- Be proficient in macOS and Google Suite, including Gmail, Sheets, Docs, and Slides.
- Learn new technology and procedures quickly.
- Preferred: bachelor's degree.
- Preferred: experience in dispatch, logistics, or operations, or on a marketplace or gig economy platform.
- Preferred: familiarity with business intelligence tools for self-serve analytics.
Responsibilities
- Learn the operational requirements, including regional licensing and coverage rules, for the assigned territory.
- Match jobs in the territory with process servers promptly and manage dispatch requests to meet SLA targets.
- Contact independent contractor servers by phone, text, and email, record their preferences, and find workable solutions.
- Handle client conversations by phone and email and negotiate a suitable path forward.
- Set fair prices for servers and the business, and explain or uphold pricing decisions.
- Document client and server communications and job decisions.
- Identify workflow inefficiencies and share pricing and network gaps with the broader team.
- Help teammates solve problems and contribute ideas to the manager.
- Use data and dashboards to track performance, identify trends, and improve decisions and workflows.
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