Customer Support Representative (English + German or French)
New
I
IdealsB2B SaaS
Full-time remote (from any city in Ukraine)Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Advanced in English (C1); Upper-Intermediate French or German (B2).
- Experience
- 2+ years of proven experience in a remote Customer Support role
- Required Skills
- Analytical SkillsProblem SolvingCustomer support
Requirements
- Have 2+ years of proven experience in a remote Customer Support role.
- Have advanced English proficiency (C1), including strong verbal and written communication skills.
- Have upper-intermediate proficiency in French or German (B2).
- Demonstrate strong analytical and problem-solving skills.
- Bring meticulous attention to detail.
- Be able to take ownership of tasks and work independently.
- Have a strong customer-centric mindset.
- Be available for the stated full-time schedule, including one regular weekend shift and two consecutive days off each week.
Responsibilities
- Provide customer support through chats and emails (90%) and calls (10%).
- Maintain a customer satisfaction score of 90%+ by delivering prompt, empathetic, and effective solutions.
- Stay informed about product updates and process changes.
- Protect client information in accordance with the company’s security policy.
- Collaborate with Engineering and Product to escalate and resolve complex customer issues.
- Complete assigned tasks for internal teams, including Accounting and Customer Success.
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