Russian / English Gaming Support Agent

5CAGaming support

Remote - Georgia; Remote - Kazakhstan; Remote - UkraineFull-Time

Salary not disclosed

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Job Details

Languages: Required Languages: Russian / English; Russian at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
Required Skills: TroubleshootingCustomer support

Speak Russian at an advanced level (C1 minimum).
Speak English at an intermediate level (B2 minimum).
Be located in Georgia, Kazakhstan, or Ukraine.
Have in-depth gaming knowledge and an interest in video games.
Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or modern gaming PC/laptop.
Have a dedicated quiet workspace within your residence.
Have internet speed of at least 15 Mb/s download and 15 Mb/s upload, with latency under 120 ms internationally.
Have a computer with at least 8 GB RAM, Windows 11 (excluding S Mode), a CPU Mark of at least 9220, and a GPU G3D Rating of 4806.
Have two monitors.
Have a smartphone for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer.
Customer service experience is a plus.

Handle customer support issues for an assigned game studio.
Help players with account and technical issues.
Resolve purchase- and gameplay-related queries.
Work with a team of agents under the guidance of a Team Lead and an Operations Manager.
Take assisted training modules.
Stay current on the client's newest projects and updates, past releases, and branding.

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