Gaming Support Agent
New
5
5CAGaming support
Location: Remote - Albania; Remote - Algeria; Remote - Kazakhstan; Remote - Kosovo; Remote - Nigeria; Remote - Tunisia; Remote - UzbekistanFull-Time
Salary not disclosed
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Job Details
- Languages
- Required Languages: English. English at an advanced level (minimum C1).
- Required Skills
- TroubleshootingCustomer support
Requirements
- Speak and write English at an advanced level (minimum C1).
- Be located in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, Tunisia, or Uzbekistan.
- Have in-depth gaming knowledge and an interest in video games.
- Own a modern gaming PC or laptop.
- Be a fast learner, take initiative, and excel at troubleshooting.
- Have a dedicated quiet workspace located within your residence.
- Have internet speed of at least 15 Mb/s download and 15 Mb/s upload, with latency below 120 ms internationally.
- Have at least 8 GB RAM and Windows 11 (all editions except Windows S Mode).
- Have a processor with a CPU Mark of at least 9220, such as an Intel i5-8400 or stronger; Intel processors must be 8th Gen or newer, and Ryzen processors must be 2nd Gen or newer.
- Have a GPU with a G3D Rating of 4806, such as a GTX 760 or stronger.
- Have a smartphone usable for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer.
- Customer service environment experience is a plus.
Responsibilities
- Handle customer support issues for an assigned game studio.
- Help players with account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Work with a team of agents under the guidance of a Team Lead and Operations Manager.
- Stay up to date on the client’s projects, updates, past releases, and branding.
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