Operations Specialist
New
G
Givzey | Version2.aiNonprofit fundraising
Location: United States, Work primarily West Coast–friendly hours (or 11am - 7pm EST), with some Saturday coverage (about 1x month) required.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- JiraCustomer support
Requirements
- Fundraising or advancement experience is strongly preferred.
- Experience in annual giving, back-office fundraising operations, donor relations, stewardship, development operations, or similar advancement functions is particularly relevant.
- Experience working with donor data, fundraising communications, or donor-facing content.
- Strong written communication skills and exceptional attention to detail.
- Use sound judgment when reviewing donor-facing communications and other customer-impacting content.
- Manage multiple priorities, follow established processes, and identify when additional investigation or escalation is needed.
- Be comfortable working with technology and learning new systems and platforms.
- Communicate issues clearly to technical and non-technical stakeholders and apply problem-solving skills.
- Build positive relationships with customers and internal teams.
- Work independently in a fast-paced, collaborative remote environment.
- Work primarily West Coast–friendly hours or 11am–7pm EST, with some Saturday coverage about once a month.
Responsibilities
- Manage the back-end operations of Virtual Engagement Officers, including human-in-the-loop review, donor engagement workflows, AI training, and knowledgebase development.
- Apply fundraising and donor engagement expertise to ensure donor-facing communications are accurate, appropriate, personalized, and aligned with each organization’s strategy and voice.
- Execute customer onboarding, asset collection and submission, content development, and ongoing VEO management.
- Review and manage donor data, organizational information, fundraising content, and other inputs that inform VEO activity.
- Support the development, launch, and ongoing optimization of Version2 activities and donor engagement campaigns.
- Work directly with customers to respond to requests, troubleshoot issues, gather information, and support successful deployment and ongoing performance.
- Identify issues or opportunities and communicate technical requirements to Engineering, using JIRA to document and track work.
- Develop and maintain internal and external documentation, processes, and resources.
- Partner with program and product leaders to identify and solve opportunities and challenges across autonomous fundraising.
- Look for ways to improve processes, donor engagement, customer experience, and VEO operations.
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