Inbound Contacts Representative
New
H
HumanaHealthcare services
Work at home in FL, IN, OH, TN, AZ, MO, NM, NC, Monday through Saturday between 8AM and 11PM ESTFull-TimeJunior
Salary$38,000 - $45,800 per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in Spanish (preferred)
- Experience
- 2 years of customer service experience
- Required Skills
- Customer serviceMultitasking
Requirements
- Have 2 years of customer service experience.
- Demonstrate a strong customer service orientation.
- Have strong attention to detail.
- Have strong typing and computer navigation skills.
- Manage multiple or competing priorities while using multiple computer applications simultaneously.
- Demonstrate effective verbal and listening communication skills.
- Be flexible to work any shift Monday through Saturday between 8AM and 11PM EST.
- Meet work-at-home internet requirements: at least 25 Mbps download and 10 Mbps upload.
- Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.
- Associate's or Bachelor's Degree preferred.
- Previous inbound call center or related customer service experience preferred.
- Healthcare experience preferred.
- Fluency in Spanish preferred.
Responsibilities
- Address incoming telephone, digital, and written inquiries.
- Answer customer questions, including complex benefit questions.
- Resolve customer issues and educate members.
- Record details of inquiries, comments, complaints, transactions, and interactions.
- Take action based on recorded customer interactions.
- Escalate unresolved and pending customer grievances.
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