Call Center Project Coordinator
A
Alpine Home AirHVAC ecommerce
Chicago, Illinois, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- CRMCustomer support
Requirements
- Experience in customer operations, intake, support, or coordination roles is helpful.
- Experience working with SOPs, CRMs, or workflow tools is a plus.
- Comfort using modern tools, including AI-assisted workflows, is preferred.
- Strong communication skills and sound judgment.
- Ability to handle high volumes while maintaining attention to detail.
- Confidence using multiple systems and tools at once.
- Adaptability when customer situations do not fit a script.
Responsibilities
- Serve as the first point of contact for customers across phone and chat.
- Guide customers toward the right next step and clarify goals, constraints, and missing information.
- Resolve simple issues when appropriate to reduce unnecessary transfers.
- Apply SOPs and workflow logic while adapting to customer scenarios.
- Use AI-assisted intake and routing tools as decision support, applying judgment to maintain quality.
- Document customer interactions and maintain clean, complete data in internal systems.
- Create accurate handoffs to downstream teams.
- Provide feedback on workflows and flag gaps, errors, and edge cases.
- Handle high volumes of inbound inquiries while maintaining accuracy and professionalism.
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