Customer Support Specialist (Modification Team LATAM)
R
RateHawkTravel technology
Colombia. Peru. Ecuador. Argentina, 8 a.m. to 8 p.m. Colombia timeFull-Time
SalaryBase salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
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Job Details
- Languages
- English Proficiency: Upper Intermediate level (both spoken and written).
- Required Skills
- Customer support
Requirements
- Have upper-intermediate English proficiency in both spoken and written English.
- Bring kindness, empathy, stress-resistance, politeness, and responsibility to client interactions.
- Learn quickly and stay results-focused.
- Have a functioning computer and microphone.
- Understanding of the travel business and booking systems is an advantage.
Responsibilities
- Help clients and partners handle requests to cancel or change bookings through the CRM system.
- Advise clients on bookings and company products.
- Communicate with suppliers, hotels, and clients via email and phone.
- Use CRM systems and internal databases.
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