Senior Program Manager, iQueue for Inpatient Flow
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LeanTaaSHealthcare technology
We are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeManager
Salary$120,000 - $150,000 a year
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Job Details
- Experience
- 5+ years of hands-on project or program management experience leading complex healthcare implementations
- Required Skills
- Project Management
Requirements
- Bachelor’s degree, or equivalent years of related experience, in Business, Healthcare Administration, or a related field.
- Project Management Professional (PMP) certification.
- 5+ years of hands-on project or program management experience leading complex healthcare implementations.
- Experience managing implementations through the full lifecycle, from kickoff and discovery through testing, training, go-live, and transition.
- Experience leading health system-wide initiatives involving multiple hospitals, workstreams, stakeholder groups, or technology solutions.
- Strong project management fundamentals, including project planning, dependency management, risk mitigation, issue management, and scope management.
- Ability to manage multiple customer implementations and priorities simultaneously.
- Ability to drive accountability and results across cross-functional teams without direct authority.
- Experience working directly with executives, clinical leaders, operational teams, technical teams, and hospital or health system project stakeholders.
- Ability to translate complex implementation details into clear project plans, decisions, risks, and next steps.
- Strong communication, facilitation, problem-solving, and organizational skills.
- Proficiency with project management tools and methodologies.
- Willingness to travel 30–40% of the time.
Responsibilities
- Lead a portfolio of complex Inpatient Flow implementations from kickoff through go-live and transition to Customer Success.
- Build, maintain, and execute detailed implementation plans covering milestones, deliverables, dependencies, resources, decisions, and timelines.
- Lead implementations spanning multiple workflows and hospitals across a health system.
- Run customer and internal implementation meetings, assign action items and owners, and drive accountability for commitments.
- Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities.
- Assess implementation health, identify risks and dependencies, and develop mitigation plans.
- Manage scope and timeline changes, communicate impacts, and align stakeholders on the path forward.
- Coordinate with Clinical Workflow Implementation Managers, Product Implementation, Data Engineering, Product, Customer Success, and customer teams.
- Maintain implementation documentation and communicate status, risks, accomplishments, and next steps.
- Ensure a thorough handoff to Customer Success, including outcomes, open items, commitments, risks, and opportunities.
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