Customer Account Manager, Strategic Accounts

JobgetherFintech payments

Based in CanadaFull-TimeManager

SalaryBase salary of $115,000–$135,000 USD per year. On-target earnings ranging from $190,000–$225,000 USD.

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Job Details

Bring 7+ years of B2B SaaS sales experience.
Have experience managing complex, multi-entity, mid-market, or private-equity-backed accounts and navigating stakeholders beyond the finance function.
Demonstrate a track record of managing and expanding existing customer accounts, with a focus on relationship building, retention, and account growth.
Be able to independently close complex mid-market deals and manage the full commercial cycle through final negotiation and close.
Show a history of exceeding sales quotas and closing deals with average selling prices of $50K or more.
Demonstrate consultative selling, negotiation, presentation, and executive engagement skills.
Have strong organizational and project coordination skills to manage multiple stakeholders, opportunities, internal teams, and priorities.
Be highly process-oriented, with pipeline hygiene, forecasting discipline, and attention to commercial details.
Have proficiency with CRM platforms such as Salesforce, Microsoft Office, and sales engagement tools such as Salesloft, Outreach, or comparable platforms.

Own and grow a portfolio of existing strategic customers, identifying opportunities to expand adoption of payments, accounts receivable automation, collaboration, and cash application solutions.
Partner with Customer Success Managers to develop coordinated account strategies and execute plans that improve customer outcomes and drive revenue growth.
Build relationships with finance, accounting, and IT executives and stakeholders in private-equity-backed and holding-company environments.
Understand customer priorities and transformation goals, and position solutions to reduce manual work, strengthen controls, improve efficiency, and accelerate the invoice-to-cash process.
Lead opportunity identification, qualification, value articulation, proposal development, negotiation, and closing across assigned accounts.
Serve as the primary point of contact for sales-related activities throughout the expansion cycle.
Maintain accurate pipeline visibility and forecasting, tracking opportunities, stakeholders, and next steps.
Collaborate with Product, Marketing, Solutions Consulting, Implementation, and Customer Success teams on customer opportunities.
Share best practices, identify inefficiencies, and recommend tailored solutions as a strategic advisor.
Take ownership of account growth opportunities, address forecast gaps, and move opportunities from discovery through close.

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