Product Specialist (PIX4Dcatch)
New
P
PIX4DGeospatial software
Remote EuropeFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluent verbal and written communication skills in English (C2)
- Experience
- Typically 2-4 years
- Required Skills
- JiraProduct DevelopmentProduct AnalyticsConfluenceHubSpotTechnical support
Requirements
- Have a technical bachelor's degree with some geospatial focus or a related field, or equivalent practical experience; a strong product-centric profile unrelated to geospatial will also be considered.
- Have typically 2-4 years of experience in B2B SaaS, ideally in Associate Product Management, Technical Support, Customer Success, or Product Operations.
- Be fluent in verbal and written English at C2 level and able to explain complex concepts clearly and concisely.
- Be proficient with product development, analytics and/or technical support tools such as Jira, Confluence, HubSpot, or Mixpanel.
- GIS systems experience, experience using RTK rovers, and/or mobile application product lifecycle experience are a plus.
- Have strong interpersonal skills and the ability to build rapport and trust with diverse clients.
- Have excellent problem-solving abilities and a proactive, solutions-oriented mindset.
- Be able to learn new technologies quickly and maintain product expertise.
- Have strong organizational skills and the ability to manage multiple priorities and accounts effectively.
Responsibilities
- Troubleshoot customer issues related to the PIX4Dcatch mobile app and work with developers to report and track bugs and recommend feature improvements.
- Coordinate with global customer service as the PIX4Dcatch product expert.
- Communicate new features and updates to internal teams and key customer accounts, including through client communications, webinars, and support documentation.
- Coordinate beta testing with key B2B accounts, gather early feedback, and share it with the product development team.
- Follow up with customers to understand and capture feedback and ensure it is addressed.
- Monitor product adoption and usage to support or challenge qualitative insights and assumptions.
- Analyze market trends and competitors to identify product development opportunities.
- Support sales, customer service, and customer success teams with complex client workflows and related challenges.
- Coordinate development of clearly scoped, low-complexity features in PIX4Dcatch and across product teams.
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