- Troubleshoot customer issues related to the PIX4Dcatch mobile app and work with developers to report and track bugs and recommend feature improvements.
- Coordinate with global customer service as the PIX4Dcatch product expert.
- Communicate new features and updates to internal teams and key customer accounts, including through client communications, webinars, and support documentation.
- Coordinate beta testing with key B2B accounts, gather early feedback, and share it with the product development team.
- Follow up with customers to understand and capture feedback and ensure it is addressed.
- Monitor product adoption and usage to support or challenge qualitative insights and assumptions.
- Analyze market trends and competitors to identify product development opportunities.
- Support sales, customer service, and customer success teams with complex client workflows and related challenges.
- Coordinate development of clearly scoped, low-complexity features in PIX4Dcatch and across product teams.
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