Director of Operations
New
M
Meritus CollegeHigher education
Candidates must reside within the 50 states or District of ColumbiaFull-TimeDirector
Salary148,000 USD per year
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Job Details
- Experience
- 10+ years of relevant experience
- Required Skills
- Artificial IntelligenceStakeholder managementChange Management
Requirements
- Have 10+ years of relevant experience, ideally including Chief of Staff, operations, consulting, program management, or similar work in complex, multi-stakeholder organizations.
- Hold a bachelor's degree; an MBA or other master's degree is a plus but not required.
- Have experience building in a 0-to-1 environment, such as a startup, agency, nonprofit, or fast-scaling organization.
- Demonstrate a track record of creating and rolling out structures, systems, and processes.
- Be highly organized and able to manage multiple interconnected workstreams with attention to detail and follow-through.
- Bring strong stakeholder management skills and the judgment to navigate differing perspectives and tailor communications.
- Be a systems thinker and proactive problem solver who can identify gaps and build practical solutions.
- Have strong executive communication skills, including synthesizing complex information into narratives, presentations, recommendations, and decisions.
- Be resourceful and comfortable moving between strategic thinking and hands-on execution.
- Use AI and emerging technologies with sound judgment in systems, workflows, and decision-making.
- Demonstrate sound judgment and the ability to build relationships across organizational levels.
Responsibilities
- Drive alignment and accountability across Functional Leads through status meetings, one-to-one meetings, and follow-ups.
- Track priorities, dependencies, decisions, and information across College workstreams.
- Identify and resolve blockers, escalating issues to leadership when needed.
- Own and improve College operating rhythms, meetings, workflows, and ways of working.
- Identify gaps in systems, processes, communication, or ownership and implement practical solutions.
- Lead All Hands forums by gathering updates, developing materials, and communicating progress and wins.
- Shape communications and sharebacks for Merit America staff and leadership.
- Support change management and practices that strengthen communication, collaboration, accountability, and culture.
- Advise leadership by reviewing work, surfacing organizational patterns and risks, and developing narratives and presentations.
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