Managed Payroll Specialist
New
J
JobgetherManaged payroll
US-remoteFull-TimeSenior
Salary65,000 - 95,000 USD per year
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Job Details
- Experience
- 4+ years of hands-on US managed payroll experience
- Required Skills
- Microsoft ExcelGoogle Workspace
Requirements
- Have 4+ years of hands-on US managed payroll experience, ideally including multi-client and multi-state payroll processing.
- Know federal and state payroll regulations and core US payroll concepts, including tax withholding, garnishments, benefits deductions, and leave compliance.
- Demonstrate the ability to manage client-facing relationships with clear, proactive, professional, and empathetic communication.
- Apply analytical and problem-solving skills to nuanced payroll scenarios and independent decisions.
- Work effectively in a fast-moving environment where priorities and processes may change.
- Identify interim solutions, navigate ambiguity, and contribute to improving operational playbooks.
- Be comfortable with technology and interested in automation and AI-assisted workflows.
- Be proficient with Google Workspace or Microsoft Excel.
- Bring experience in a SaaS or HRIS environment; this is highly desirable.
- FPC or CPP certification is a strong plus.
- Show attention to detail and commitment to accuracy, compliance, auditability, and customer service.
Responsibilities
- Own the end-to-end payroll cycle for a portfolio of complex US customers, from data collection and validation through approvals and final accuracy checks.
- Conduct proactive pre-payroll reviews to identify issues that could affect payroll delivery.
- Serve as the primary point of contact for assigned customers and communicate proactively throughout each pay cycle.
- Manage complex or high-risk payroll escalations and drive issues through to resolution.
- Partner with Product, Engineering, Implementation, Customer Support, and Sales to communicate customer needs, document edge cases, and support implementations.
- Identify opportunities to improve processes, tooling, automation, and AI-assisted workflows.
- Maintain standard operating procedures and scalable processes that strengthen service quality, compliance, and auditability.
- Mentor payroll specialists and contribute to training resources and knowledge-sharing.
- Translate customer feedback and operational insights into improvements to systems and service delivery.
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