Product Client Success Manager (Third Party Casualty)
New
J
JobgetherInsurance technology
Based in United StatesFull-TimeManager
SalaryBase salary range of $78,555.51–$120,000 annually; eligibility for bonus and/or commission compensation; annual incentive performance bonus.
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Job Details
- Experience
- 5+ years of experience in Property & Casualty insurance, third-party casualty claims, client success, claims operations, consulting, account management, or a related field.
- Required Skills
- Data AnalysisAccount Management
Requirements
- Have 5+ years of experience in Property & Casualty insurance, third-party casualty claims, client success, claims operations, consulting, account management, or a related field.
- Bring deep knowledge of liability claims handling, casualty workflows, litigation management, medical management, and insurance carrier operations.
- Have experience working directly with insurers, third-party administrators, self-insured organizations, or insurance technology providers.
- Demonstrate analytical and problem-solving capabilities, including interpreting data and developing practical recommendations.
- Connect technology solutions with customer objectives, operational improvements, measurable outcomes, and business value.
- Bring communication, relationship-building, and consultative skills, including confidence engaging executive-level stakeholders.
- Apply a commercial mindset and accountability for customer outcomes, retention, and account growth.
- Collaborate effectively across customer-facing, commercial, product, analytics, and technology teams.
- Experience supporting claims transformation, operational improvement, digital modernization, or technology adoption is preferred.
- Experience with casualty claims technologies involving medical management, claim triage, severity reduction, workflow optimization, analytics, or decision support is highly desirable.
Responsibilities
- Develop expertise in third-party casualty claims operations, industry trends, customer challenges, and relevant technology solutions.
- Partner with customers to drive product adoption, utilization, time to value, and measurable business outcomes.
- Identify workflow inefficiencies and opportunities for technology, process optimization, and industry best practices.
- Connect solution capabilities to customer objectives, claims outcomes, operational metrics, and financial value.
- Provide strategic guidance on claims workflow optimization, transformation initiatives, operational improvements, and solution usage.
- Share industry insights, benchmarking, analytics, and best practices with customer stakeholders.
- Build relationships with customer stakeholders, including executive-level decision makers.
- Collaborate with Client Success, Sales, Product, Analytics, and other teams to execute account strategies.
- Monitor time to value, product adoption, renewal performance, and account expansion.
- Support customer retention and growth by identifying emerging needs and aligning solutions with business priorities.
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