Production Support Engineer
New
J
JobgetherGovernment systems
This is a 100% U.S.-based remote W-2 position.Full-TimeMiddle
Salary85,389 - 116,975 USD per year
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Job Details
- Experience
- 8+ years of experience in systems engineering or a related field, particularly supporting production environments; 3+ years of experience with SQL queries and monitoring.
- Required Skills
- AWSPythonSQLBashAzureAnsibleCloudFormation
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related technical discipline.
- 8+ years of experience in systems engineering or a related field, particularly supporting production environments.
- 3+ years of experience with SQL queries and monitoring.
- Strong experience with AWS and/or Azure Cloud, including services such as S3, Step Functions, Batch Jobs, and CloudWatch.
- Proficiency with Linux/Unix and Windows operating systems, including system administration, user management, permissions, and monitoring.
- Experience with Python, Bash, or PowerShell for automation and configuration management.
- Experience with Ansible, Puppet, Chef, or SaltStack and knowledge of Infrastructure as Code, including CloudFormation.
- Experience with monitoring and diagnostic tools such as Dynatrace, ScienceLogic, and CloudWatch.
- Knowledge of networking concepts, protocols, firewall configurations, VPN setup, and network monitoring tools.
- Working knowledge of AWS RDS SQL Server and Oracle RDBMS/RDS, including database performance, backup, and recovery.
- Knowledge of CI/CD pipelines and experience with Git, GitHub Actions, AWS CodeBuild, and AWS CodeDeploy.
- Willingness to participate in an on-call production support rotation.
- Experience with Electronic Data Interchange (EDI) X.12 medical claims, including 837, 834, and 277 formats, is desired.
- Advanced Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect certifications are desirable.
Responsibilities
- Provide day-to-day operational support for complex application and cloud systems.
- Troubleshoot outages and operational issues, restore services, and develop workarounds when needed.
- Respond to user hardware and software requests, resolving issues or escalating them appropriately.
- Maintain computing infrastructure, system assets, user access, permissions, monitoring, and configuration.
- Monitor system performance and reliability and implement improvements to prevent production issues.
- Develop automation and configuration-management solutions using scripting and automation tools.
- Support AWS and/or Azure cloud infrastructure and Infrastructure as Code practices.
- Support database queries, monitoring, performance tuning, backup, and recovery activities.
- Support CI/CD processes and version-controlled deployments.
- Maintain security controls, technical documentation, and system inventory, and participate in audits and an on-call rotation.
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