Client Success Executive
New
C
CirrusMDVirtual healthcare
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
SalaryCompensation will be earned as a combination of the following: Salary; Variable compensation; *Up to 100% of base salary can be earned
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 – 7+ years of healthcare industry experience
- Required Skills
- SalesforceAccount Management
Requirements
- Bachelor's degree in business or equivalent experience.
- 5–7+ years of healthcare industry experience in client success, account management, consulting, sales, or another applicable area.
- Successful selling and/or account management experience in healthcare services.
- Experience driving client outcomes and revenue growth.
- Executive-level relationship management experience.
- Experience managing large, complex client accounts and coordinating across multiple departments.
- Ability to conduct executive-level presentations, facilitate group discussions, and deliver product demonstrations.
- Technical aptitude to lead IT and product-related discussions.
- Analytical thinking, data-driven decision-making, and problem-solving skills.
- Proficiency with CRM systems and client success platforms such as Salesforce.
- Ability to travel up to 25%, depending on client needs.
- Experience with self-insured employers and national broker and consulting houses.
Responsibilities
- Manage day-to-day relationships and communications for assigned large, strategic accounts, including executive stakeholders.
- Understand client objectives and ensure the platform delivers measurable value aligned with those goals.
- Coordinate new project intake and implementation, facilitate go-live timelines, and drive adoption through training and ongoing support.
- Identify product upsell, cross-sell, membership growth, and utilization opportunities.
- Manage renewals and proactively engage clients to support retention and minimize churn.
- Develop strategic account plans and work with clients to expand effective use of solutions.
- Prepare and deliver business reviews, ROI reporting, product updates, and roadmap presentations.
- Track client health, utilization, adoption, satisfaction, membership growth, and revenue; report outcomes to clients and internal stakeholders.
- Resolve client issues and coordinate with internal teams, including Sales, Product Management, Marketing, and Support.
- Collect client and market feedback and share it with Product and Marketing.
View Full Description & ApplyYou'll be redirected to the employer's site
