Community Growth Manager
New
A
AI AcquisitionAI business
Source API remote eligibility restrictions: United KingdomContractManager
Salary not disclosed
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Job Details
- Experience
- 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems
- Required Skills
- SaaSSlackNotion
Requirements
- Have proven work experience managing communities in the high-ticket coaching, consulting, or information product space.
- Have experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities.
- Demonstrate the ability to drive engagement that contributes to member retention, customer success, and upsell opportunities.
- Have 3–5+ years of experience managing online communities in tech, SaaS, AI, or startup ecosystems.
- Have experience moderating and managing communities on platforms such as Slack, Discord, or Skool.
- Understand business growth, digital products, and service-based businesses.
- Have exposure to both low-ticket digital products and high-ticket service offers.
- Be familiar with software products, SaaS ecosystems, or AI-driven businesses.
- Be organized and able to manage multiple discussions and initiatives simultaneously.
- Be comfortable working in a fast-moving startup environment.
Responsibilities
- Manage and moderate B2B and B2C communities of founders, operators, and entrepreneurs.
- Foster discussions that help members solve problems, share wins, and make progress in their businesses.
- Encourage participation and accountability to turn passive members into active contributors.
- Maintain organization across community channels, threads, and content.
- Coordinate live calls, workshops, and community sessions, and facilitate group discussions.
- Track participation, activity levels, and community growth; identify patterns in member behavior and challenges.
- Share community insights with internal teams to improve customer experience and program outcomes.
- Collaborate with Customer Success, Operations, and Leadership, escalating community issues and requests as appropriate.
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