Manitoba Work-at-Home Customer Service Representative
H
HGSCustomer service
Source API remote eligibility restrictions: Canada; You must be physically living in and able to work in Canada, You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may changeFull-TimeEntry
Salary16 - 19.2 USD per hour
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Job Details
- Languages
- You have excellent English communication skills, both oral and written
- Experience
- You have at least 6 months of customer service experience
- Required Skills
- Customer serviceEnglish communicationTroubleshootingActive listening
Requirements
- Be at least 18 years of age.
- Have at least 6 months of customer service experience.
- Understand the value of coaching and feedback.
- Have experience troubleshooting issues and owning customer resolutions.
- Be computer savvy and comfortable working at a desk with multiple monitors.
- Be results oriented and comfortable providing customers with recommendations and solutions.
- Have excellent English communication skills, both oral and written.
- Be comfortable working from home with a suitable workspace and hard-wired internet connection.
- Be available to work between 7 AM and 12 AM EST, with flexibility as business needs change.
- Be physically living in and able to work in Canada.
Responsibilities
- Communicate with customers through inbound calls about billing, payments, existing and new services, promotional offers, and service upgrades or downgrades.
- Identify customer needs through active listening, answer questions, troubleshoot, and make product recommendations.
- Own service issues and their resolution using a consultative approach.
- Use multiple computer systems to research products, services, common problems, and solutions.
- Document customer needs, interactions, and outcomes in the appropriate tool or system.
- Create additional requests when issues cannot be resolved in real time.
- Provide customer interactions with ownership and speed of service.
- Attend regular one-on-one coaching sessions with a supervisor and meet key performance indicators.
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