Alberta Work-at-Home Customer Service Representative
H
HGSCustomer service
Source API remote eligibility restrictions: Canada, You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may changeFull-TimeJunior
Salary15 - 18 CAD per hour
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Job Details
- Languages
- You have excellent English communication skills, both oral and written
- Experience
- You have at least 6 months of customer service experience
- Required Skills
- Customer serviceEnglish communicationActive listening
Requirements
- Have at least 6 months of customer service experience.
- Have experience troubleshooting issues and understand the importance of owning the resolution for the customer.
- Be computer savvy and comfortable sitting at a desk and working with multiple monitors.
- Be results-oriented and comfortable providing customers with recommendations and solutions.
- Have excellent English communication skills, both oral and written.
- Be comfortable working from home and have a suitable workspace with a hard-wired internet connection.
- Be able to work between 7 AM and 12 AM EST, with flexibility as business needs may change.
- Be at least 18 years of age.
Responsibilities
- Communicate with customers through inbound calls about billing, payments, existing and new services, promotional offers, and service upgrades or downgrades.
- Identify customer needs through active listening to answer questions, troubleshoot, or make product recommendations.
- Take a consultative approach to service problems and own the issue through resolution.
- Use multiple computer systems to research products, services, common problems, and solutions.
- Document customer needs, interactions, and outcomes in the appropriate tool or system.
- Create additional requests when issues cannot be resolved in real time.
- Provide customer interactions with exceptional communication, ownership, and speed of service.
- Participate in regular one-to-one coaching sessions with a supervisor to meet key performance indicators.
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