Implementation Manager
New
C
ConvosoSaaS contact center
For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.Full-TimeManager
SalaryThe base salary range is: $75,000 - $85,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar.
- Required Skills
- Project ManagementSQLJavascriptSalesforceCustomer SuccessGoogle WorkspaceZendesk
Requirements
- Have 1–3 years of experience in Implementation, Account Management, or Customer Success in SaaS or a similar industry.
- Have experience managing a high volume of projects with cross-functional teams.
- Have experience interfacing with customers in the B2C space.
- Be able to identify customer solutions and upsell products and services.
- Have experience developing and advising solutions to meet revenue targets during implementation.
- Demonstrate project management skills and a focused methodology across implementation phases.
- Have experience with onboarding, software education and setup, and data transfers.
- Be proficient in Google Suite and Salesforce.
- Be familiar with Zendesk and Vitally or similar customer success platforms.
- Understand simple API integrations, customizations, and simple SQL queries.
- Call center experience is preferred.
- JavaScript experience or exposure is a nice-to-have.
Responsibilities
- Install, integrate, and deploy Convoso SaaS products in client environments.
- Train customers to use the dialer software as administrators and agents.
- Manage implementation timelines and client expectations.
- Manage technical delivery end to end with minimal escalation.
- Coordinate controlled soft launches for testing and optimization.
- Coordinate client handoffs from Customer Success and client reception from Sales.
- Communicate product and implementation details at the appropriate technical or functional level.
- Identify client needs and solutions while supporting onboarding efficiency, customer satisfaction, and product adoption.
- Share implementation best practices internally as the voice of the customer.
View Full Description & ApplyYou'll be redirected to the employer's site
