Implementation Manager
New
C
ConvosoSaaS contact center
For remote positions, Convoso’s U.S. hiring is open to candidates residing anywhere within the United States.Full-TimeManager
SalaryThe base salary range is: $75,000 - $85,000
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Job Details
- Experience
- 1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar.
- Required Skills
- Project ManagementSQLSalesforceGoogle WorkspaceZendesk
Requirements
- Have 1-3 years of experience in Implementation, Account Management, or Customer Success in the SaaS industry or similar.
- Have experience managing a high volume of projects with cross-functional teams.
- Have experience interfacing with customers in the B2C space.
- Be able to identify customer solutions while upselling products and services.
- Have experience developing and advising solutions to hit revenue targets during implementation.
- Have strong project management skills and a focused methodology for implementation phases.
- Understand simple API integrations, customizations, and simple SQL queries.
- Have experience with onboarding, software education and setup, and data transfers.
- Be proficient in Google Suite and Salesforce, and familiar with Zendesk and Vitally or similar customer success platforms.
- Be willing to take initiative individually and within a team.
Responsibilities
- Install, integrate, and deploy Convoso SaaS products in client environments.
- Train customers to use the dialer software as administrators and agents.
- Improve onboarding efficiency, customer satisfaction, and initial product adoption.
- Communicate technical and functional product and implementation details to clients and partners.
- Anticipate client needs, map timelines, and manage expectations throughout implementation.
- Manage technical delivery end to end with minimal escalation.
- Coordinate controlled soft launches for testing and fine-tune implementations based on client needs.
- Coordinate client handoffs from Customer Success and initial client reception from Sales.
- Share implementation best practices internally as the voice of the customer.
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