Client Happiness Servicing Associate
New
E
EarnestStudent lending
This role will be based in the US.Full-TimeJunior
Salary$47,000 - $60,000 USD. Employees are also eligible for performance-based bonuses.
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Job Details
- Experience
- At least 1 year of experience in customer service, sales, or collections
- Required Skills
- Customer service
Requirements
- Have at least 1 year of experience in customer service, sales, or collections.
- Demonstrate strong verbal and written communication.
- Be able to de-escalate concerns and resolve client issues professionally.
- Have a distraction-free environment available for client-focused calls.
- Be tech-savvy; Mac is preferred.
- Be able to perform basic math calculations for loan support.
- Be able to navigate business systems efficiently.
- Be able to listen actively and solve problems creatively.
- Be able to manage high call volumes under pressure.
- Be effective working independently and with cross-functional teams.
Responsibilities
- Respond promptly to client inquiries via chat, email, SMS, or phone.
- Provide accurate information, resolve concerns, and offer repayment guidance with empathy and clarity.
- Promote and cross-sell company products to eligible customers during servicing calls.
- Assist clients with payment arrangements and commitments, explain relief options, and guide them through documentation and follow-ups.
- Educate customers on loan processes, repayment options, and company products.
- Maintain clear and professional records in client systems.
- Research client needs using internal and external tools.
- Coordinate with internal teams and other departments to resolve client needs in a timely manner.
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