Senior Associate, Business Operations & Strategy
New
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IntellectWorkplace mental health
Federal Territory of Kuala Lumpur, MalaysiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–6 years in management consulting, strategy and operations, business operations or commercial roles
- Required Skills
- Project ManagementBusiness OperationsHubSpot
Requirements
- Have 3–6 years of experience in management consulting, strategy and operations, business operations or commercial roles; experience at a scaling B2B or SaaS company is preferred.
- Have a track record of taking an initiative from an incomplete brief to a finished outcome with little supervision.
- Have experience influencing senior stakeholders across functions, including holding a position when a senior person pushes back.
- Be comfortable making decisions with partial information and adjusting as circumstances change.
- Bring strong commercial and financial skills, including pricing, margin, business cases and pipeline analysis.
- Use disciplined project management, including registers, cadences and follow-through without reminders.
- Write clearly and concisely for executive audiences.
- Experience with HubSpot or another CRM and with reporting and dashboard tools is a plus.
- Exposure to tenders, procurement or regulated industries such as health, insurance or government is a plus.
- Knowledge of the Australian market, EAP, workplace mental health or psychosocial risk is a plus.
- Use AI tools confidently and practically to move faster.
Responsibilities
- Translate the GM's priorities into structured requests for Product, Operations, Clinical, Legal and Revenue, and track them to completion.
- Run the weekly ANZ-to-HQ status rhythm, escalate decisions when needed, and maintain a register of strategic initiatives.
- Project-manage the HQ side of new client go-lives, including product configuration, clinical resourcing and operations set-up.
- Own 3–5 ANZ initiatives at a time, defining scope, timelines, dependencies and success criteria.
- Write structured requirements for Product and flag slippage before it becomes a client risk.
- Research competitor proposals and pricing, value propositions, pricing strategy and market SLA expectations.
- Build business cases and briefing packs for leadership forums.
- Maintain accurate weekly ANZ HubSpot pipeline data and own the ANZ section of the monthly business review.
- Chair tender Go/No-Go decisions, maintain criteria, and own pre-submission compliance checks.
- Coordinate ANZ people processes with the People team and manage office and operating requirements.
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