Operations Coordinator
New
S
Soundview Landscape IrrigationLandscape irrigation
Fully remote position (must be located within a one hour drive of Kenmore, WA)Full-TimeMiddle
Salary29 - 33 USD per hour
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Job Details
- Experience
- 3+ years of experience in administrative, office coordination, dispatching, scheduling, or customer service role.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceProcess improvement
Requirements
- Have 3+ years of experience in an administrative, office coordination, dispatching, scheduling, or customer service role.
- Bring experience in a service-based industry such as landscaping, irrigation, construction, home services, HVAC, plumbing, or electrical; this is preferred.
- Be able to multitask and prioritize in a fast-paced setting.
- Have strong communication and customer service skills.
- Be highly organized with strong attention to detail.
- Be comfortable managing multiple moving pieces simultaneously.
- Work effectively with minimal supervision.
- Enjoy creating structure and improving processes and efficiency.
- Be proficient with Microsoft Office, Google Workspace, and business software systems.
Responsibilities
- Serve as the primary contact for incoming customer calls and inquiries.
- Manage high-volume phone and email communication with clients.
- Schedule service appointments and coordinate technician calendars.
- Dispatch crews and communicate schedule updates throughout the day.
- Create, update, and maintain work orders.
- Track project and service status to support timely completion.
- Communicate scheduling, delays, and service updates to customers.
- Support data entry, document management, and reporting.
- Collaborate with field crews and leadership to coordinate operations.
- Identify inefficiencies and help develop processes, workflows, and best practices.
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