Director, Advisory Delivery Operations & Project Management

New

CoalfireCybersecurity consulting

Listing location: United States; Workplace type: Remote; Structured job location: United StatesFull-TimeDirector

Salary$127,000 - $212,000 a year

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Job Details

Experience: 10+ years of project management or equivalent job experience; 5+ years of external client-facing experience; 5+ years of experience leading project managers, project management teams, or cross-functional delivery organizations; 3+ years of experience adapting technology automations into process improvement strategies.
Required Skills: Project ManagementAgilePeople ManagementJiraClient relationship managementRisk ManagementProcess improvement

Have 10+ years of project management or equivalent job experience.
Have 5+ years of external client-facing experience in consulting, professional services, technology, compliance, or a related environment.
Have 5+ years of experience leading project managers, project management teams, or cross-functional delivery organizations, with success as a player-coach.
Have 3+ years of experience adapting technology automation into process improvement strategies.
Demonstrate thought leadership in integrating process improvement strategies.
Be able to lead client and project escalations and ongoing risk management proactively.
Understand project and practice management best practices and have led cross-functional project teams through the full project lifecycle.
Have executive-level communication experience, along with strong presentation and organizational skills.
Understand the essential business practices of a project management team within a professional consulting organization.
Hold a bachelor’s degree in Business Administration or a related field.
PMP or Certified Scrum Master certification is strongly preferred.
Experience with AI automation, large and complex IT projects, cloud platforms, compliance, Agile delivery, PMO processes, Jira, Confluence, Smartsheet, or resource management is a bonus; Lean Six Sigma, ITIL, CISM, Security+, AWS, or GCP certifications are also preferred.

Manage the assigned team of project managers, including performance reviews, regular 1:1 meetings, mentoring, coaching, and tracking team growth needs.
Collaborate with Delivery Operations/Project Management Leadership to develop and update project management procedures and standardize advisory delivery, reporting, and optimization.
Use technology and automation to optimize workflows and improve operational efficiency.
Create or update training materials and coach project managers to support consistent project management and delivery.
Work with leadership to achieve delivery utilization targets and other key performance metrics.
Escalate client and project issues, lead risk reporting, identify high-risk clients, and support risk mitigation.
Coordinate with quality management, sales, and delivery teams to support the customer experience.
Execute project management work and oversee assigned team performance on client engagements.
Coordinate schedules, tasks, client communication, resources, and project status meetings throughout the engagement.
Create and revise project work plans, communicate project resource needs, and work directly with clients across organizational levels.

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