Patient Experience Coordinator (International)
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AllaraWomen’s health
Location: PhilippinesContractSenior
Salary7 - 8 USD per hour
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Job Details
- Experience
- 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting.
- Required Skills
- Problem SolvingWritten communicationVerbal communicationCustomer support
Requirements
- Have 1.5+ years of experience in customer support and/or patient-facing roles; remote experience is preferred.
- Have strong verbal and written communication skills and the ability to build rapport and navigate complex conversations.
- Demonstrate exceptional attention to detail.
- Be able to problem-solve creatively and coordinate medical requests.
- Have strong technical skills and be comfortable navigating multiple systems.
- Be comfortable working with sensitive data.
- Medical reception experience is preferred.
- Familiarity with Electronic Health Records (EHR) systems is preferred.
- Have a quiet, private workspace with reliable internet for confidential patient communications.
- Work full-time, 30–40 hours per week, including one weekend day.
Responsibilities
- Provide empathetic support through phone, email, and in-app messaging.
- Relay critical information accurately between patients and providers.
- Guide patients through scheduling, telehealth services, and general inquiries.
- Communicate billing-related updates from the finance team to patients.
- Help patients navigate their care journey with compassion and professionalism.
- Maintain accuracy when relaying patient information.
- Identify patient pain points and share insights to improve the experience.
- Stay informed about Allara’s evolving services to provide accurate support.
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