Senior Solutions Engineer – Enterprise Compute
New
P
PragmatikeCloud infrastructure, GPU compute, AI infrastructure
Location: Poland; Secondary Locations: Czech Republic, Latvia, Spain, Albania, Ukraine, Lithuania, Greece, Bosnia & Herzegovina, Croatia, Estonia, Serbia, Armenia, Portugal, Italy, France / Paris, Malta, Türkiye, Montenegro, Romania. Workplace: RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent English required; French is a plus.
- Experience
- 5+ years of experience
- Required Skills
- KubernetesLinuxNetworking
Requirements
- Bring 5+ years of experience as a Solutions Engineer, Solutions Architect, Technical Account Manager or in a similar customer-facing technical role.
- Have experience with cloud infrastructure, GPU infrastructure, AI infrastructure or enterprise compute.
- Demonstrate hands-on knowledge of Linux.
- Demonstrate hands-on knowledge of virtual machines.
- Demonstrate hands-on knowledge of Kubernetes.
- Demonstrate hands-on knowledge of networking and storage.
- Demonstrate hands-on knowledge of NVIDIA GPUs.
- Be able to troubleshoot complex infrastructure and AI workloads alongside customer engineers.
- Have experience running technical demos, POCs, implementations or enterprise deployments.
- Understand production infrastructure and distinguish customer-facing issues from underlying SRE or engineering problems.
- Be fluent in English.
Responsibilities
- Manage enterprise customer onboarding, including access, networking, storage, server handover and initial workloads through production.
- Serve as the first technical contact for enterprise customers and troubleshoot issues before escalating when needed.
- Own technical issues through resolution by providing context to internal teams and coordinating communication.
- Lead technical discovery, solution design, sizing, demos and POCs with the commercial team.
- Define technical success criteria for POCs and help customers move from evaluation to production.
- Debug inference and multi-GPU customer workloads with customer engineering teams.
- Monitor account health, identify technical risks, communicate incidents and RCAs, and track uptime.
- Work with Account Management, Product, SRE and Engineering to turn customer requirements into technical solutions.
- Identify recurring technical problems and improve onboarding and operational processes.
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