Client Support Specialist
New
W
Wingz, Inc.NEMT rideshare
Philippines, Willingness to work ET hours, including weekends or holidays, depending on operational needs.ContractJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years of phone-based support experience for international companies (B2B or B2C).
- Required Skills
- Customer serviceCRM
Requirements
- Have a minimum of 2 years of phone-based support experience for international companies, in B2B or B2C.
- Demonstrate exceptional attention to detail and organizational skills.
- Use strong verbal and written communication skills with a professional, empathetic tone.
- Learn quickly and adapt to new tools, systems, and client processes.
- Be willing to work ET hours, including weekends or holidays depending on operational needs.
- Work independently while maintaining accountability and accuracy.
- Show enthusiasm for helping people, particularly in healthcare and transportation contexts.
Responsibilities
- Answer and manage inbound and outbound calls from clients, brokers, and partners.
- Provide accurate ETAs and handle broker-related inquiries.
- Follow standard operating procedures and partnered clients’ service standards.
- Coordinate proactively with leadership, dispatch, and other departments.
- Document conversations and updates in the company database or CRM system.
- Handle calls with urgency and attention to detail.
- Escalate critical or unresolved issues to the appropriate teams.
- Identify trends, share feedback, and suggest process enhancements.
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