Account Manager
New
A
AuvikNetwork management SaaS
CanadaFull-Time
Salary$60,900—$79,450 CAD; OTE (On-Target-Earnings) Range: $87,000—$113,500 CAD
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Job Details
- Required Skills
- SalesforceProblem SolvingSaaSAccount Management
Requirements
- Bring experience managing client relationships in a SaaS or IT service provider context.
- Demonstrate a focus on driving revenue and showing business value to customers.
- Have experience developing and executing strategic account plans that drive product adoption and account growth.
- Understand IT concepts and how they apply to customers’ service offerings.
- Identify upsell and cross-sell opportunities and meet or exceed sales targets.
- Assess client challenges and develop practical solutions.
- Demonstrate strong communication, organizational, and interpersonal skills.
- Manage client concerns and conflicts professionally.
- Learn new products, features, and functionalities quickly.
- Knowledge of IT infrastructure operations or IT service provider business concepts is a plus.
- Knowledge of Salesforce is a plus.
Responsibilities
- Manage a portfolio of customers as their primary point of contact and build long-term client relationships.
- Help clients implement Auvik and support product adoption and ongoing use.
- Meet and exceed revenue targets through upselling and cross-selling products or services.
- Develop strategies to increase product utilization and inform customers about product updates.
- Collaborate with onboarding, product, and support teams to provide seamless client experiences.
- Conduct product demonstrations and training sessions for customers.
- Collect and document customer feedback for engineering and product teams.
- Address client issues and concerns promptly and professionally.
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