Senior Customer Success Manager

New

ProcurifyProcurement software

Canada RemoteFull-TimeSenior

SalaryBase Salary Range: $72,000 - $92,000

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Job Details

Experience: 5+ years of Customer Success experience in SaaS
Required Skills: QA AutomationChange ManagementCustomer SuccessSaaSCross-functional collaboration

Bring 5+ years of Customer Success experience in SaaS.
Have a track record of managing and growing a high-value book of business.
Build executive-level relationships and influence across customer organizations and internal teams.
Have experience leading multi-stakeholder implementations, rollouts, and change management initiatives.
Work effectively across Product, Sales, and Support teams.
Manage escalations and turn challenges into opportunities for growth.
Use data and strategic thinking to identify risks and opportunities that drive retention and expansion.
Demonstrate communication, negotiation, and presentation skills to influence and drive action.
Bring a customer-centric mindset and problem-solving approach.
Experience in procurement, AP automation, or fintech is a plus.

Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.
Build and nurture executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.
Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement.
Use data-driven insights to help customers achieve their business objectives.
Identify and mitigate customer risks, manage escalations, and implement retention strategies.
Coordinate with Product, Sales, and Support teams to improve customer outcomes.
Identify and execute upsell and expansion opportunities.
Advocate for customer needs while aligning customer and business objectives.
Share best practices for procurement, AP automation, and spend management.

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