Customer Success Manager
New
R
RUX SoftwareSaaS and ERP
Source API remote eligibility restrictions: CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessSaaS
Requirements
- Have relevant experience and demonstrated capability appropriate to the scope and level of the role.
- Bring strong communication, collaboration, judgment, and accountability for results.
- Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.
Responsibilities
- Ensure customers achieve defined success outcomes.
- Drive product adoption and usage growth.
- Monitor health scores and risk indicators.
- Identify gaps in value realization proactively.
- Own renewal readiness and forecasting.
- Mitigate churn risks early.
- Conduct business reviews (QBRs / EBRs).
- Develop documented success plans.
- Identify expansion opportunities across seats, modules, and usage.
- Partner with Sales on upsell execution and position additional value use cases.
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