National Account Manager - Canada

New

Confident RemodelsHome improvement software

Remote – CanadaFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: Must be bilingual in French and English, with strong verbal and written communication skills in both languages.
Experience: 5+ years of related experience in national account management, strategic account management, program management, business development, SaaS/software-enabled services, or a comparable role.
Required Skills: Project ManagementBusiness DevelopmentSaaSProcess improvement

Bachelor’s degree emphasizing Business Management, Project Management, Sales, Information Systems, or a related discipline.
At least 5 years of related experience in national or strategic account management, program management, business development, SaaS/software-enabled services, or a comparable role.
Bilingual in French and English, with strong verbal and written communication skills in both languages.
Ability to learn and understand software platforms, technology-enabled business processes, and complex operational workflows.
Comfort working with software applications, dashboards, reporting tools, and data to manage account performance and support decisions.
Ability to understand technical concepts and communicate them to non-technical business stakeholders; advanced programming or software development experience is not required.
Strong analytical, critical-thinking, and problem-solving abilities.
Exceptional organizational and project-management skills, including the ability to manage multiple projects and priorities.
Ability to interact effectively across organizational levels, including executive and C-level stakeholders.
Ability to work independently, adapt to changing priorities, and take ownership of outcomes in a remote environment.
Knowledge of home improvement, installed services, retail, or contractor services is an asset.
Experience in SaaS, technology-enabled services, a marketplace, or a software platform environment is an asset.

Develop and execute strategies to increase program performance, revenue, gross margin, partner engagement, and customer satisfaction.
Analyze account performance against key metrics, service-level expectations, and budgeted targets to identify gaps, trends, risks, and growth opportunities.
Collaborate with Operations and other internal teams to develop reports, business reviews, and performance communications for partner leadership.
Serve as the lead point of contact for assigned Retailer, Manufacturer, and National Provider relationships and coordinate resolution of escalated issues.
Translate partner needs and operational challenges into business requirements and use cases for internal IT and technical teams.
Investigate platform-related partner concerns by gathering information, documenting issues, and coordinating with technical teams through resolution.
Monitor platform adoption and use reporting, dashboards, and system-generated data to identify trends and improvement opportunities.
Manage provider onboarding, including go-live schedules, onboarding progress, system setup, and training.
Coordinate cross-functional activities for account launches, expansions, system changes, and other strategic initiatives.
Develop and refine processes that improve automation, scalability, and efficiency, and manage provider field support requests.

View Full Description & ApplyYou'll be redirected to the employer's site