Account Manager
New
A
AuvikSaaS network management
Location: Home-based: CanadaFull-TimeManager
SalarySalary Range: $60,900 — $79,450 CAD; OTE (On-Target-Earnings) Range: $87,000 — $113,500 CAD
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Job Details
- Required Skills
- SalesforceCustomer SuccessSaaSAccount Management
Requirements
- Experience managing client relationships, particularly in a SaaS or IT service provider context.
- Ability to drive revenue and demonstrate business value to customers.
- Experience developing and executing strategic account plans that drive product adoption and account growth.
- Solid understanding of IT concepts and how they apply to customers’ service offerings.
- Comfort identifying upsell and cross-sell opportunities and a track record of meeting or exceeding sales targets.
- Strong analytical and problem-solving abilities.
- Excellent communication, organizational, and interpersonal skills.
- Ability to handle client concerns and conflicts professionally.
- Ability to quickly learn new products, features, and functionalities.
- Knowledge of IT infrastructure operations or IT service provider business concepts is a bonus.
- Knowledge of Salesforce is a bonus.
Responsibilities
- Manage a portfolio of customers as their primary point of contact and build long-term relationships.
- Help customers implement Auvik and support product adoption and ongoing use.
- Meet revenue targets by identifying upsell and cross-sell opportunities.
- Develop strategies to increase customer product utilization and communicate product updates.
- Coordinate with onboarding, product, and support teams to deliver effective customer solutions.
- Conduct product demonstrations and training sessions.
- Collect and document customer feedback for engineering and product teams.
- Resolve customer issues professionally and in a timely manner.
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