Bilingual Legal Account Manager
New
J
JobgetherLegal technology
Based in CanadaFull-TimeManager
SalaryBase salary range of CAD $65,400–$109,000 nationally. For the primary Ontario location, total target cash compensation ranges from CAD $100,600–$167,900, including variable compensation.
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in both French and English
- Experience
- 3+ years of experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business, or 5+ years in comparable roles such as Customer Success, Training, or Product Expertise.
- Required Skills
- Account Management
Requirements
- Fluency in French and English, with strong written and verbal communication skills in both languages.
- Ability to lead customer presentations and commercial discussions in French and English.
- 3+ years managing and growing an existing B2B customer portfolio, ideally in a subscription or solution-based business, or 5+ years in comparable Customer Success, Training, or Product Expertise roles.
- Demonstrated success meeting or exceeding retention, renewal, upselling, or cross-selling targets.
- Knowledge of or experience using AI solutions and tools such as Gong, ChatGPT, Claude, or similar technologies.
- Consultative selling and strategic account management capabilities.
- Experience using CRM platforms to manage renewal cycles, negotiate commercial terms, and close expansion opportunities.
- Ability to identify account risks, navigate objections, and develop retention strategies.
- Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities.
- Ability to build relationships with multiple stakeholders, including senior decision-makers and budget holders.
- Strong organization, time management, prioritization, and ability to manage a diverse book of business.
- Legal-sector, law firm, legal practice, or related-field experience is preferred; a law degree, legal practice experience, or relevant legal knowledge is an asset.
Responsibilities
- Manage retention, renewals, and revenue growth across a portfolio of Quebec-based law firm, corporate, public sector, and academic customers.
- Meet or exceed targets for customer retention, renewal revenue, upselling, and cross-selling.
- Develop and execute account plans to identify expansion opportunities, strengthen relationships, and address retention risks.
- Identify customer needs and address objections related to competing AI solutions.
- Communicate solution value in relation to customer goals and business priorities.
- Manage renewal and expansion opportunities from discovery and proposal through negotiation and close.
- Conduct account reviews to assess product usage, demonstrate return on investment, and align solutions with customer priorities.
- Monitor account health, engagement, and usage trends; implement plans to address churn risks.
- Partner with onboarding, customer support, and product teams to improve adoption, resolve escalations, and remove barriers to renewal and growth.
- Maintain CRM records, opportunity pipelines, and renewal and expansion forecasts; share customer feedback and insights internally.
View Full Description & ApplyYou'll be redirected to the employer's site
