Bilingual (French/English) Legal Account Manager

New

JobgetherLegal technology

This is a home-based role with flexible working arrangements available across multiple Canadian provinces.Full-TimeManager

Salary65,400 - 109,000 CAD per year

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Job Details

Languages: Fluency in both French and English.
Experience: At least 3 years of experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business, or 5+ years of experience in a comparable role such as Customer Success, Training, or Product Expertise.
Required Skills: Account Management

Be fluent in both French and English, including written and verbal communication, customer presentations, and commercial discussions.
Have at least 3 years of experience managing and growing an existing B2B customer portfolio, ideally in a subscription or solution-based business, or 5+ years in a comparable Customer Success, Training, or Product Expertise role.
Demonstrate success achieving retention, renewal, upselling, or cross-selling targets.
Have experience using AI solutions and productivity tools such as ChatGPT, Claude, Gong, or comparable platforms.
Bring consultative selling and strategic account management capabilities.
Have experience with CRM platforms, renewal cycles, negotiating commercial terms, and closing expansion opportunities.
Be able to identify account risks, handle objections, and develop strategies to retain and grow customer relationships.
Be able to engage multiple stakeholders, including senior decision-makers and budget holders.
Be able to use customer data, product usage information, and business outcomes to demonstrate value and identify growth opportunities.
Legal experience, a law degree, legal practice experience, or experience working within a law firm is an asset.

Manage retention, renewals, and revenue growth across a portfolio of Quebec-based law firm, corporate, public-sector, and academic customers.
Achieve or exceed targets for customer retention, renewal revenue, upselling, and cross-selling, including opportunities involving AI-powered solutions.
Develop and execute strategic account plans to identify expansion opportunities, strengthen customer relationships, and address retention risks.
Understand customer needs, respond to objections and competitive considerations, and communicate solution value in relation to customer objectives.
Use AI tools and customer data to develop data-informed retention and growth strategies and communicate insights.
Manage renewal and expansion opportunities from discovery and proposal through negotiation and close.
Build relationships with decision-makers, budget holders, and end users to demonstrate value and support continued investment.
Conduct account reviews, monitor product usage and account health, and implement strategies to address churn risks.
Partner with onboarding, customer support, product, and other internal teams to increase adoption and resolve escalations.
Maintain CRM records, opportunity pipelines, renewal and expansion forecasts, and communicate customer feedback internally.

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