Senior Service Designer
New
F
Future MindTechnology consulting
Workplace type: remote; Country code: PLFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Pl C1, en C1
- Experience
- At least 5 years of professional experience in Service Design, Digital Strategy, Customer Experience, UX Research, UX Design, Business Consulting or Technology Consulting.
- Required Skills
- Business AnalysisFigmaJiraStakeholder management
Requirements
- Have at least 5 years of professional experience in Service Design, Digital Strategy, Customer Experience, UX Research, UX Design, Business Consulting or Technology Consulting.
- Bring proven experience working on strategic projects, discovery initiatives and complex business challenges.
- Have strong experience preparing and facilitating workshops, including with senior stakeholders and C-level executives.
- Be able to connect customer, business, organisational and technology perspectives strategically.
- Have practical experience creating service blueprints, journey maps, process models and other service visualisations.
- Bring strong analytical skills and the ability to synthesize complex or conflicting information into insights and recommendations.
- Have excellent communication, presentation and storytelling skills.
- Be able to work independently and collaborate effectively with multidisciplinary teams.
- Be comfortable working with business, design and technology stakeholders.
- Have practical knowledge of Figma/FigJam, Miro, Jira and Confluence.
- Have an excellent command of spoken and written English.
Responsibilities
- Work directly with clients to understand and address complex business and customer experience challenges.
- Conduct discovery using stakeholder interviews, contextual inquiry, observation, workshops and other research and service design methods.
- Create service blueprints, customer journey maps, ecosystem maps and process models to visualise services and identify improvement opportunities.
- Synthesize research findings, business information, operational data and stakeholder perspectives into recommendations and actionable directions.
- Design future-state services and experiences through concepts, scenarios, prototypes and other tangible artefacts.
- Design and facilitate workshops with stakeholders, including senior leadership and C-level executives.
- Support clients in testing and implementing new ways of working and ensure designed solutions work in practice.
- Collaborate with researchers, business analysts and designers to translate business and customer needs into solutions and support implementation.
- Build long-term client relationships and support clients throughout the transformation process.
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