Mid Service Designer

Future MindDigital consulting

Workplace type: remoteFull-TimeMiddle

Salary14,000 - 18,000 PLN per month

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Job Details

Have at least 3 years of experience in Service Design, Customer Experience, UX Research, UX Design, Business Consulting, Business Analysis or a related field.
Have experience working on discovery projects and customer or user experience initiatives.
Have practical experience preparing and facilitating workshops with different stakeholder groups.
Have experience analysing and documenting complex processes, workflows and service dependencies.
Have practical experience creating service blueprints, journey maps, process models and other service visualisations.
Demonstrate strong analytical skills and the ability to turn complex information into clear insights, recommendations and next steps.
Bring communication, facilitation and organisational skills.
Be comfortable working with business, design and technology stakeholders.
Be able to work independently and collaborate within multidisciplinary project teams.
Have practical knowledge of Figma/FigJam, Miro, Jira and Confluence.
Have good spoken and written Polish and English.

Work directly with clients to understand and address business, customer and user needs.
Conduct discovery using stakeholder interviews, contextual inquiry, observation, shadowing, workshops and other research and service design methods.
Analyse how services work across customers, employees, processes, channels, technology and organisational structures.
Create service blueprints, customer journey maps, ecosystem maps and process models.
Combine research findings, operational data, business information and stakeholder perspectives to identify patterns, pain points and opportunities.
Translate insights into opportunity areas, “How might we…” questions and recommendations.
Design future-state services and experiences through concepts, scenarios, prototypes and other artefacts.
Design and facilitate workshops that help stakeholder groups align on problems and potential solutions.
Collaborate with UX Researchers, Business Analysts, UX Designers, strategists and other cross-functional teams to turn insights into improvements.
Support clients in testing and implementing new ways of working, and contribute to Service Design methods and client relationships.

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