Information Systems Support
C
Catalyst CapitalIT support
Mumbai, Maharashtra, India. Lahore, Punjab, Pakistan. Philippines, ESTFull-Time
Salary1,500 - 1,800 USD per month
Apply NowOpens the employer's application page
Job Details
Requirements
- Have experience on a support desk that distinguishes tier 1, tier 2, and tier 3 tickets.
- Know when to stop work on a ticket and hand it off.
- Have practical experience with managed devices.
- Have practical experience with access controls.
- Verify the requester and the access they should receive before making an access change.
- Communicate calmly and plainly with people who are blocked and need a device or account fixed.
Responsibilities
- Assist with the managed-device program, including setup, changes, and everyday device questions.
- Work tier 1 and tier 2 support tickets through to a fix or a clear next step.
- Route tier 3 tickets to the appropriate teammate with enough context for them to continue.
- Assist with requests to grant, change, or remove access.
- Confirm who is requesting access and what they should receive before making changes.
- Follow the Security & Infrastructure Lead's established standards for access changes.
- Record what changed in ticket notes.
- Escalate tickets, device issues, or access changes that require the Security & Infrastructure Lead's decision.
- Support staff across the Catalyst Capital group.
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